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Abstract

The main purpose behind this research is to look at the impact of customers' apparent risk on online shopping expectation in Chennai, To accomplish this reason, this study derived its applied system from past inquires about, utilizing five free factors which are; data protection risk, security risk, conveyance risk, financial risk and quality risk with online shopping aim as the main ward variable. The conceptualized system was utilized to build up a multivariate likert-scale questionnaire with a size of 1 to 5 and the questionnaire was utilized to direct an essential research which requested reactions from 307 respondents' who despite everything like to look for clothing in blocks and mortar than shopping online. The information gathered was quantitatively investigated by means of SPSS 20.0, the bivariate numerous relapse results shows data security risk, and financial risk and quality risk have critical effect on online shopping aim in Chennai. The outcomes indicated that apparent risk has an effect on online purchasing conduct, and that shoppers that have not purchased online in the past are likely not to do as such later on. The outcomes show that qualities of developing markets are adequately unmistakable from created showcases in that shoppers in created markets appear to be progressively moderate when purchasing online. Advertisers should in this way created elective promoting programs when conveying to these business sectors trying to convince customers to purchase online.

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How to Cite
K. REVATHY, & P. JAGADEESAN. (2020). A Study On Perceived Risk In Online Shopping Behaviour In Chennai City. GIS Business, 15(3), 84-95. Retrieved from https://gisbusiness.org/index.php/gis/article/view/19559